Success Story
New School Tacos
New School Tacos was founded in 2016 in Toulouse by Anthony Mazzone and Sélim Jaouadi. Their idea was to offer an innovative take on tacos in France. By allowing customers to personalize their tacos almost without limits and using high-quality ingredients, New School Tacos quickly gained a loyal following. In 2022, they successfully raised over one million euros, enabling them to expand and open new franchised restaurants.
The challenges of
expansion
As they grew rapidly and aimed to open franchises, New School Tacos faced several significant challenges :
Operational management
Maintaining consistent product and service quality across all restaurants.
Digitalization
Simplifying order-taking and streamlining restaurant management to support their growth.
Customer experience
Enhancing the customer experience by making order customization even easier.
New School Tacos needed a digital solution to make operations more efficient while delivering an exceptional customer experience.
The SYMBIOZ solution
Why SYMBIOZ ?
In 2022, New School Tacos chose SYMBIOZ to enhance their digitalization and better manage operations. Industry partners recommended SYMBIOZ as the ideal solution to support their expansion.
Implementation
Initial training
Customized training was provided to help both restaurant teams and franchisees effectively use SYMBIOZ.
Integrated equipment
Installation of interactive order kiosks, digital registers, and the Kitchen Display System (KDS) to streamline kitchen order preparation.
Continuous support
Ongoing technical support ensures everyone uses SYMBIOZ optimally.
The benefits of
SYMBIOZ
Since integrating SYMBIOZ, New School Tacos has experienced significant improvements :
Optimized operations
Fewer order errors and smoother taco preparation.
Enhanced customer experience
Faster order-taking and even easier customization.
Centralized visibility
Real-time dashboards provide insights into restaurant performance, enabling more strategic decision-making.
Future
Projects
2025
Expansion across Europe, with openings planned in Belgium and Spain.
2026
International development with plans for a master franchise in North America.
Inspired by these
success stories ?
Would you like to learn more about how our solutions have driven successful transformations for our clients? Whether you’re a brand aiming to modernize operations or enhance the customer experience, we’re here to help.
Contact our team today to discuss your needs and discover how we can help you achieve your goals.