Success Story
Le Caribéen
Founded in 2014 in Paris by Grégory Boegly and Pascal Martin, Le Caribéen is a quick-service restaurant brand that combines the authentic flavors of the Caribbean with a modern street food concept. Their flagship product, the Bokit, has captivated customers with its originality: a crispy fried bread on the outside, soft on the inside, filled with various preparations inspired by Creole cuisine.
With rapid growth, particularly following the success of similar chains like O’Tacos, Le Caribéen chose to expand through franchising in 2021 to meet high demand.
The challenges of
expansion
Franchise development brought several significant challenges :
Centralized management
Ensuring consistency in product and service quality.
Digitalization
Meeting modern demands for ordering and operational management.
Franchisee training
Empowering diverse profiles to efficiently manage a restaurant.
The primary goal was to find a solution that could simplify processes while maintaining high performance standards.
The SYMBIOZ solution
Why SYMBIOZ
In January 2021, Le Caribéen adopted the SYMBIOZ solution to support its digital transformation and optimize operations. The choice of SYMBIOZ was guided by recommendations from operational partners already using this solution.
Implementation
Initial training
One month of support (one week remote and three weeks on-site) for quick and effective onboarding.
Integrated equipment
Installation of ordering kiosks, buzzers, and the Kitchen Display System (KDS).
Continuous support
Ongoing assistance to ensure full adoption by the teams.
The benefits of
SYMBIOZ
Since integrating SYMBIOZ, the results have been remarkable :
Simplicity and speed
Optimized order management and improved communication between kitchen zones.
Consistency
Centralized management ensures a uniform customer experience in every restaurant.
Controlled growth
Successful expansion to locations including Cachan, Versailles, Savigny-sur-Orge, Massy, Bobigny, and Le Kremlin-Bicêtre.
Future
projects
2025
National rollout via master-franchise starting in Lorient.
2025 +
International expansion.
A promising
collaboration
Le Caribéen and SYMBIOZ continue to build their success story with shared ambitions for the future :
Develop
A mobile Click & Collect application.
Integrate
White-label delivery via Uber Direct.
Enhance
Management tools to support international growth.
This partnership perfectly demonstrates how a tailored technological solution can support the rise of a franchise by optimizing processes and ensuring an exceptional customer experience.
Inspired by these
success stories ?
Would you like to learn more about how our solutions have driven successful transformations for our clients? Whether you’re a brand aiming to modernize operations or enhance the customer experience, we’re here to help.
Contact our team today to discuss your needs and discover how we can help you achieve your goals.